Support & Maintenance

Our team of maintenance staff manage your website with daily requests via our ticketing system. Painless updates without having the costs and HR headaches of in-house staff. Utilize our team of hospitality and technical professionals for one cost-effective monthly fee.

Daily maintenance and support via our email ticketing system

Our hotel maintenance support ticket system allows your marketing team to work efficiently without delay on promotions, marketing and sales activity, keeping your direct sales platform firing with superpowered effective performance that continues to drive sales and occupancy day-to-day.

  • Reduce Staff Costs
  • Consolidate Vendors
  • Full Digital Service
  • Dedicated Account Manager
  • Digital Partner Benefits
  • Unlimited Resources
MAINTENANCE

Our dedicated support
team take ownership
of daily maintenance tasks

Reduce pain-points & cost
of your daily maintenance

Our modern, fast-thinking & versatile hospitality partners rely on our maintenance service for seamless management.


Seasonal & Promotion Updates
Technical Support & Maintenace
Content & Page Updates
New Features & Best Practice

Finding a right agency to do your hotel website has always been a really important decision for me, glad we chose Placeworks to do our website for a brand new property in Sukhumvit Soi 11 called “Aira Hotel Bangkok”. The website stood true to our brand concept and have been getting some amazing feedback. We will definitely work with Placeworks for our future projects too.
Siddhesh Gawde
Kingston Hotels
Placeworks team is very professional. Always responsive and supportive to our requests/ inquiries. Happy to work with them.
Lalita Somboonsuk
S Hotels & Resorts
Great experience working with Placeworks - highly professional team and offering speedy assistance. The design of SAii Lagoon Maldives has matched every aspect of what we have been looking for.
Cassandra Chenyue Xu
SAii Lagoon Maldives
Placeworks did an excellent job on our hotel website. All the requests have been fulfilled beautifully. The support team is very supportive and works very fast just in 24 hours after each requests has been sent. If you are finding a professional team to create a cool website for you, Placeworks is recommended to be on the top of your list!
Pimchada Noppaketjaras
VELA360
We used Placeworks for our new hotel website design, data tracking & PPC strategy, very happy working with their team. They are professional and very responsive. Highly recommended!
Natesanan Witaya-aroontani
Santiburi Samui
We are very happy about the services of the Placeworks team, they are always spot on, and handled swiftly and correctly. We can only say, we’re always very satisfied with their projects! Job well done!
Umphoochinee Tangsakul
Burasari Hotels
We proposed a new challenge to Placeworks, creating a website for yacht charter in Phuket, then they did it with flexibility and patience. We have now I think the best website for that here, with a cool modern design. Very happy about it.
Isabella Naef
Isabella Yachts
Placeworks designed and coded our hotel website. They did a fantastic job representing our brand and bringing it to life on the web and we're really happy with the results. Thanks a lot HL team!
Rikhi Anandsongkit
Sib Kao
A pleasure to deal with. Great creative ideas and really listened to what we needed. We highly recommend.
Ken Seibt
Koh Jum Beach Villas
It was very easy for me to make the new website of The Box - Lipe Resort. Simple, clear and easy. I recommend Placeworks. If I need to do some other work or websites or marketing I will use them again without doubt.
Jabi Sanz
The Box Lipe
Highly recommended, my family's lodging property business used Placeworks service and has led to a very satisfying rebrand of our new hotel website. I am eager to continue the partnership with their marketing support.
Pooh Teppukdee
The Tepp
I have been working with Placeworks for resort & hotel website. They are really helpful and always suggest me on the development of the website. The design of the website is really fascinated and modern. I would like to recommend the team especially for hospitality sector.
Aphimuk Aroonwetchakul
Adang Resort
The team were very helpful and flexible. Happy to work with Placeworks.
Pongsiya Kittikachorn
Dusit Thani Chinarai
They are very great team. We are happy with the website and services.
Alina Nilasrop
Devaranaspa Dusit
They are a really great team to work with. Very Professional in website design which looks nice and easy to use, meanwhile, they are really responsive in services and maintenance.
Pongsatorn Jongaroontaprangsee
Baan Dusit
We have been using Placeworks for our hotels brand and website design since we opened 6 years ago. Very happy with their work and highly recommended.
Sam Bechtold
Mali Resort
Finding a right agency to do your hotel website has always been a really important decision for me, glad we chose Placeworks to do our website for a brand new property in Sukhumvit Soi 11 called “Aira Hotel Bangkok”. The website stood true to our brand concept and have been getting some amazing feedback. We will definitely work with Placeworks for our future projects too.
Siddhesh Gawde
Kingston Hotels
Placeworks team is very professional. Always responsive and supportive to our requests/ inquiries. Happy to work with them.
Lalita Somboonsuk
S Hotels & Resorts
Great experience working with Placeworks - highly professional team and offering speedy assistance. The design of SAii Lagoon Maldives has matched every aspect of what we have been looking for.
Cassandra Chenyue Xu
SAii Lagoon Maldives
Placeworks did an excellent job on our hotel website. All the requests have been fulfilled beautifully. The support team is very supportive and works very fast just in 24 hours after each requests has been sent. If you are finding a professional team to create a cool website for you, Placeworks is recommended to be on the top of your list!
Pimchada Noppaketjaras
VELA360
We used Placeworks for our new hotel website design, data tracking & PPC strategy, very happy working with their team. They are professional and very responsive. Highly recommended!
Natesanan Witaya-aroontani
Santiburi Samui
We are very happy about the services of the Placeworks team, they are always spot on, and handled swiftly and correctly. We can only say, we’re always very satisfied with their projects! Job well done!
Umphoochinee Tangsakul
Burasari Hotels
We proposed a new challenge to Placeworks, creating a website for yacht charter in Phuket, then they did it with flexibility and patience. We have now I think the best website for that here, with a cool modern design. Very happy about it.
Isabella Naef
Isabella Yachts
Placeworks designed and coded our hotel website. They did a fantastic job representing our brand and bringing it to life on the web and we're really happy with the results. Thanks a lot HL team!
Rikhi Anandsongkit
Sib Kao
A pleasure to deal with. Great creative ideas and really listened to what we needed. We highly recommend.
Ken Seibt
Koh Jum Beach Villas
It was very easy for me to make the new website of The Box - Lipe Resort. Simple, clear and easy. I recommend Placeworks. If I need to do some other work or websites or marketing I will use them again without doubt.
Jabi Sanz
The Box Lipe
Highly recommended, my family's lodging property business used Placeworks service and has led to a very satisfying rebrand of our new hotel website. I am eager to continue the partnership with their marketing support.
Pooh Teppukdee
The Tepp
I have been working with Placeworks for resort & hotel website. They are really helpful and always suggest me on the development of the website. The design of the website is really fascinated and modern. I would like to recommend the team especially for hospitality sector.
Aphimuk Aroonwetchakul
Adang Resort
The team were very helpful and flexible. Happy to work with Placeworks.
Pongsiya Kittikachorn
Dusit Thani Chinarai
They are very great team. We are happy with the website and services.
Alina Nilasrop
Devaranaspa Dusit
They are a really great team to work with. Very Professional in website design which looks nice and easy to use, meanwhile, they are really responsive in services and maintenance.
Pongsatorn Jongaroontaprangsee
Baan Dusit
We have been using Placeworks for our hotels brand and website design since we opened 6 years ago. Very happy with their work and highly recommended.
Sam Bechtold
Mali Resort

Join our 120+ Agency
Partner Program

As a Placeworks Digital Partner, you will be consolidating your digital services to one vendor, significantly reducing monthly overheads and management time. Your dedicated account manager will be your access point to all our in-house staff, covering every aspect of your hotels direct sales performance. Cost effective, flexible digital solutions for your hotel with one vendor.

  • Same-day Turnaround on most tasks
  • Flexible Subscriptions
  • Updating WordPress core, plugins, and themes.
  • Creating and storing backups.
  • Monitoring security.
  • Optimising performance.
  • Fixing broken links.
  • Adding / updating content. Ongoing SEO (If contracted).
  • Website recovery from back-ups.
  • Updates to text and images. Promotional and seasonal updates.
  • Maintenance ticketing system access. Account manager.
  • Resource access.
  • Remove malware, spam & malicious code.
  • Consultation & guidance from our hospitality professionals
  • Performance monitoring.
  • Cross browser and device updates and configuration.
  • 24 Hour support ticketing system.
  • Emergency response for technical issues.
  • Technical assistance and advice on request.
  • Monthly meetings on request.

Service Details

Please click below to contact us for
technical specifications and pricing

We would be happy to discuss your requirements in more detail

PRICING & SPECIFICATIONS

Join

Musings, advice and the latest agency happenings from our experience in the field.

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Simply creating a website isn’t enough to generate long-term results. For your direct sales platform to be and remain successful, you need to stay on top of your hotel’s website maintenance, which involves analysing the competition, your specific target demographics, content like videos, copywriting and images, and so much more.

If you want to master the intricacies of hotel website support and maintenance, we have a library of resources that could prove invaluable. In our articles and guides, we discuss the essentials of hotel website maintenance, how to outrank the competition and reduce your reliance on OTAs, and so much more.

Whether you want to find out what you need to do to maintain your direct sales platform’s effectiveness of discover how we can make maintenance and support stress-free, our newsletter is perfect for you. Sign up to gain access to our library of hotel website support and maintenance support resources. Or, call us, and we’ll let you know how we can make things straightforward for you.

GET IN TOUCH

Super-power your direct revenue!

We're here to help our hotel partners take back control of their sales channels - we’re
happy to discuss your requirements and explore how we can increase your revenue.

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