Support & Maintenance

Our team of maintenance staff manage your website with daily requests via our ticketing system. Painless updates without having the costs and HR headaches of in-house staff. Utilize our team of hospitality and technical professionals for one cost-effective monthly fee.

Daily maintenance and support via our email ticketing system

Our hotel maintenance support ticket system allows your marketing team to work efficiently without delay on promotions, marketing and sales activity, keeping your direct sales platform firing with superpowered effective performance that continues to drive sales and occupancy day-to-day.

  • Reduce Staff Costs
  • Consolidate Vendors
  • Full Digital Service
  • Dedicated Account Manager
  • Digital Partner Benefits
  • Unlimited Resources

Results Driven

Reduce pain-points & cost
of your daily maintenance

Our modern, fast-thinking & versatile hospitality partners rely on our maintenance service for seamless management.

Seasonal & Promotion Updates
Technical Support & Maintenace
Content & Page Updates
New Features & Best Practice

Placeworks team are very professional. Always responsive and supportive to our requests/ inquiries.

Lalita Somboonsuk S Hotels & Resorts

Great experience working with Placeworks - highly professional team and offering speedy assistance.

Cassandra Chenyue Xu SAii Lagoon Maldives

Join our 120+ Agency
Partner Program

As a Placeworks Digital Partner, you will be consolidating your digital services to one vendor, significantly reducing monthly overheads and management time. Your dedicated account manager will be your access point to all our in-house staff, covering every aspect of your hotels direct sales performance. Cost effective, flexible digital solutions for your hotel with one vendor.

  • Same-day Turnaround on most tasks
  • Flexible Subscriptions
  • Updating WordPress core, plugins, and themes.
  • Creating and storing backups.
  • Monitoring security.
  • Optimising performance.
  • Fixing broken links.
  • Adding / updating content. Ongoing SEO (If contracted).
  • Website recovery from back-ups.
  • Updates to text and images. Promotional and seasonal updates.
  • Maintenance ticketing system access. Account manager.
  • Resource access.
  • Remove malware, spam & malicious code.
  • Consultation & guidance from our hospitality professionals
  • Performance monitoring.
  • Cross browser and device updates and configuration.
  • 24 Hour support ticketing system.
  • Emergency response for technical issues.
  • Technical assistance and advice on request.
  • Monthly meetings on request.

Service Details

Please click below to contact us for
technical specifications and pricing

We would be happy to discuss your requirements in more detail



Musings, advice and the latest agency happenings from our experience in the field.

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Simply creating a website isn’t enough to generate long-term results. For your direct sales platform to be and remain successful, you need to stay on top of your hotel’s website maintenance, which involves analysing the competition, your specific target demographics, content like videos, copywriting and images, and so much more.

If you want to master the intricacies of hotel website support and maintenance, we have a library of resources that could prove invaluable. In our articles and guides, we discuss the essentials of hotel website maintenance, how to outrank the competition and reduce your reliance on OTAs, and so much more.

Whether you want to find out what you need to do to maintain your direct sales platform’s effectiveness of discover how we can make maintenance and support stress-free, our newsletter is perfect for you. Sign up to gain access to our library of hotel website support and maintenance support resources. Or, call us, and we’ll let you know how we can make things straightforward for you.


Super-power your direct revenue!

We're here to help our hotel partners take back control of their sales channels - we’re
happy to discuss your requirements and explore how we can increase your revenue.

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